«Chi Gap» is the first Tajik national mobile application for smartphones that allows to make FREE voice calls within the application, as well as to make calls to fixed and mobile phones in Tajikistan at affordable prices.
Switch to the new “Chi Gap”! Tcell has announced the launch of the updated “Chi Gap” application - one of the most beloved communication applications in Tajikistan and beyond. One of the main features of the new application is the high quality of voice calls to local and mobile phones in Tajikistan. The previous version of the application soon will be deactivated and stopped. Hurry up to download and install the new “Chi Gap” from Tcell via the Play Market or the App Store. In order to switch to the new “Chi Gap”, you need to download and install the application. Application login video instructions for already registered and active users:
Сall direction |
Price |
---|---|
Monthly fee* |
0,50 TJS |
«Chi Gap» on «Chi Gap» |
0 TJS |
«Chi Gap» on Tcell (without application) |
0,10 TJS |
Call from «Chi Gap» to other mobile providers and landlines within Republic of Tajikistan |
0,20 TJS |
Call from «Chi Gap» to international destinations |
According to the charging by intl. directions |
SMS-messages |
|
«Chi Gap» to other mobile providers and landlines within Republic of Tajikistan |
0.05 TJS |
«Chi Gap» to international destinations |
0.50 TJS |
GPRS |
|
Data transfer** |
According to the tariff plan |
Questions |
Answers |
---|---|
Can I use Chi Gap application if I am not Tcell subscriber and I`m in Tajikistan? |
No, for using "Chi Gap" application, you need to register and purchase a Tcell number for login and password to access the application. As for the application you must have Internet access, you can continue to use mobile services of any other mobile operator or use a Wi-Fi network. |
Can I use Chi Gap if I am out of Tajikistan at that moment? |
Yes, you can, if you are a Tcell subscriber and hold a SIM card in your possession, connected to the roaming service (Easy and Real roaming with a positive balance of more than 5 TJS and International roaming more than 100 TJS) and use communication services through the application outside of Tajikistan. |
How can I get a Tcell SIM-card to number, which I registered "Chi Gap"? |
You can get a SIM-card in any of the service centers of Tcell. To do this, you must provide a passport on which was carried out registration "Chi Gap" and pay for the services of SIM-card. |
How can I enter the application if I forgot password? |
You need to press button “Forgot password”. In opened window enter your telephone number that was registered in app and press the button “SMS”. During next few minutes you will get SMS with 6 digit code. Enter new code and confirm it. Now you will enter the application Chi Gap. In order to maintain the privacy and convenience of the further use of the application, we recommend that you change your password. |
Can I use "Chi Gap" app on tablet or PC? |
Currently, the app only works on smartphones. |
Do I need to be in the Internet zone to use Chi Gap? |
Yes, you can use Chi Gap application only if you have access to the 3G/4G Internet network or Wi-Fi. |
How do I top up the balance of my account of "Chi Gap"? |
Since you have same balance for "Chi Gap" and the mobile number, the recharge is done by standard methods: via self-service terminals, in Tcell service centers, etc. If you are in Russia, you can top up the balance of your mobile account through any QIWI self-service terminals. Replenishment of the balance is made in Russian rubles at the exchange rate of QIWI Bank (Russia). The rate will be indicated on the screen of QIWI terminals during payment process.
If you are in other countries, it is possible to recharge via QIWI purse. |
How can I find friends in Chi Gap? |
In the Contacts part you have two sections: "Phone" and "Chi Gap". In the "Phone" section you will see a list of all contacts from your phone. Next to contacts that already registered in Chi Gap a logo will appear.
In the "Chi Gap" section you will only see a list of your friends with "Chi Gap" app. |
How do I change the password in Chi Gap? |
If the first entry in the application has been carried out through the existing number Tcell: you must insert a SIM card with the Tcell number and verify the availability of Tcell network (if you're in Tajikistan) or check the availability of the network roaming partners (if you are outside Tajikistan). Next, click on "Forgot password". In the window that opens, enter your phone number Tcell (it is a username in the "Chi Gap") and click on «SMS». Within a few minutes you will receive an SMS with a 6-digit code. If you can not recover the password for other reasons, please contact technical support ChiGap@tcell.tj or phone +992 777 11 5555. After entering the application "Chi Gap" later in order to maintain the privacy and convenience of the further use of the application is recommended to change the password. |
What should I do if my account is suspended, broken, or is at risk? |
If you believe that your account uses someone else, it is broken or is under another threat, report it immediately to the technical support service ChiGap@tcell.tj and we will take actions to restore your access. |
What if none of my phone contacts is displayed in the contact list of Chi Gap? |
- Make sure that you are in the coverage area of Wi-Fi signal, 3G or 4G. "Chi Gap" will be synced only with a stable internet connection. |
What should I do if I have not received a password? |
If the first entry in the application has been carried out through the existing number Tcell: you must insert a SIM card with the Tcell number and verify the availability of Tcell network (if you're in Tajikistan) or check the availability of the network roaming partners (if you are outside Tajikistan). Password must be received by SMS;
If the above suggestions do not help, contact the technical support service ChiGap@tcell.tj or by calling +992 777 11 5555. |
Can I connect application "Chi Gap" for corporate subscribers? |
Yes, application is available for all TP |
In which tariff plans the app "Chi Gap" can be connected to? |
It can be connected for all voice tariff plans. |
Stay informed about every event!
Tcell News and Press releases are here.
In order to get in contact with specialists you can use convenient for you channels
Category numbers portal
If you have questions please address them to online support service